Frequently Asked Questions.
Welcome to the Crown&Cub FAQ page. Here are answers to some of the most common questions about ordering, shipping, payments, returns, and cancellations.
1. What products does Crown&Cub offer?
Crown&Cub offers a wide range of kids wear and accessories including:
- baby clothing
- kids fashion wear
- accessories for children
- seasonal collections
We aim to provide stylish, comfortable, and quality products for kids.
2. How do I place an order?
To place an order:
- Browse products on www.crownandcub.com
- Add items to your cart
- Proceed to checkout
- Enter shipping details
- Complete payment
- Receive order confirmation
Once the order is placed successfully, you will receive a confirmation email or SMS.
3. What payment methods do you accept?
We accept:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Cash on Delivery (if available)
All payments are processed through secure payment gateways.
4. Is Cash on Delivery available?
Yes, Cash on Delivery (COD) may be available for selected pin codes and order values.
COD availability will be shown at checkout.
5. How long does shipping take?
Estimated delivery times are:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines may vary depending on your location and courier partner availability.
6. How can I track my order?
Once your order is shipped, we will send tracking details via email or SMS.
You can use the tracking number to monitor your order status.
7. Can I cancel my order?
Yes, orders can be cancelled before dispatch.
Once the order is shipped, cancellation is no longer possible.
Please refer to our Cancellation Policy for details.
8. What is your return policy?
We accept returns for:
- damaged products
- defective products
- wrong items delivered
- eligible size issues
Returns must be requested within 7 days of delivery.
Please review our Return & Refund Policy for complete details.
9. When will I receive my refund?
Refund timelines:
- Online Payments: 5–7 business days
- COD Orders: 5–7 business days after refund approval
Refunds are initiated once the returned item passes inspection.
10. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item:
- Contact us within 24 hours
- Share your order number
- Send product images
Our team will assist you with replacement or refund.
11. Do I need an account to place an order?
No, you may be able to place an order as a guest.
However, creating an account helps you:
- track orders
- save addresses
- view order history
- enjoy a faster checkout experience
12. Are my payments secure?
Yes.
All payments are processed using secure SSL encryption through trusted payment gateways.
We do not store your card details.
13. How do I contact customer support?
For any questions, reach us at:
Email: support@crownandcub.com
Website: https://www.crownandcub.com